Page permalink Always use the following permalink when referencing this page. It will remain unchanged in future help versions. https://docs.sophos.com/support/help/en-us/index.html Your browser doesn’t support copying the link to the clipboard. Please copy it manually. Welcome Support portal All you need to know about our Support portal Support portal Support Services guide More information on the services provided by Support. Support Services guide Product lifecycle Details about our Network Product Lifecycle Policy Network product lifecycle Handling an active incident This guide tells you how we can help with an active incident or how you can deal with an active incident yourself. Handling with an active incident Was this page helpful? Thank you for your feedback Thank you for your feedback. Help us improve this page by giving us more information.