Skip to content

Page permalink

Always use the following permalink when referencing this page. It will remain unchanged in future help versions.

https://docs.sophos.com/nsg/sophos-firewall/19.5/Help/en-us/webhelp/onlinehelp/index.html?contextId=CLI-reset-factory-settings

Reset to factory settings

Reset allows you to reset your Sophos Firewall to factory default settings. This doesn't affect the registration.

Connect to Sophos Firewall using a console cable and either PuTTY or Hyper terminal. At the prompt, enter RESET.

  • To delete all custom configurations and reset to the default configuration, choose option 1.
  • To delete all custom configuration and signatures and reset to the default configuration, choose option 2.
  • To delete all custom configuration, signatures, and reports, and reset to the default configuration, choose option 3.

  • To reset the administrator password to the default password, choose option 4. This option is useful when an administrator forgets the password. If Sophos Firewall is part of an HA cluster, only the password of this device is reset when using this method. You must also reset the password on the other firewall in the cluster.

    After you reset the password on both HA nodes using this method, change the password on the primary HA node to a new secure password using the web admin. If HA is functional, the password is immediately synchronized to the auxiliary node.

For more information, see: