What happens in the initial synchronization
When the initial synchronization happens, you'll see changes in ConnectWise PSA and in Sophos Central.
When usage synchronization is turned on, it does as follows in ConnectWise:
- Creates a Product Catalog in ConnectWise for each Sophos Central product.
- Synchronizes ConnectWise Company and Agreement information with Sophos.
- Creates an Agreement Addition and attaches each Product Catalog to that agreement.
We support the following products:
| ||Sophos Central Endpoint Protection|
| ||Sophos Central Intercept X|
| ||Sophos Central Intercept X Advanced|
| ||Sophos Central Intercept X Advanced with XDR|
| ||Intercept X Advanced with XDR and MTR Standard|
| ||Intercept X Advanced with XDR and MTR Advanced|
| ||Sophos Central Mobile Control Standard|
| ||Sophos Central Mobile Control Advanced|
| ||Sophos Central Portal Encryption Add-on for Email Advanced|
| ||Sophos Central Mobile Security|
| ||Sophos Central Server Protection|
| ||Sophos Central Server Intercept X Advanced for Server|
| ||Sophos Central Intercept X Advanced for Server with XDR|
| ||Intercept X Advanced for Server with XDR and MTR Standard|
| ||Intercept X Advanced for Server with XDR and MTR Advanced|
| ||Sophos Central Device Encryption|
| ||Sophos Central Phish Threat|
| ||Sophos Wireless Performance Standard|
| ||Sophos Wireless Entry Standard|
| ||Sophos Wireless Standard|
| ||Sophos Central XDR|
| ||Sophos Email Advanced|
| ||Sophos Cloud Optix|
| ||Sophos Central Intercept X Essentials|
| ||Sophos Central Intercept X Essentials for Server|
| ||Sophos Central Firewall Advanced|
| ||Extended Support for Windows 7, Server 2008 R2 and SBS 2011|
| ||Sophos Zero Trust Network Access|
| ||Central Network Detection and Response|
| ||Central Public Cloud Integration Pack|
| ||Central Email Integration Pack|
| ||Central Identity Integration Pack|
| ||Central Network Integration Pack|
| ||Central Firewall Integration Pack|
| ||Central Data Storage – 1 yr Pack|
Here is an example of the product catalog in ConnectWise after the initial synchronization.
You should enter billing information in ConnectWise for your customers, so that they can be billed for their product usage. See ConnectWise documentation.
Do not change the Customer Description field in the catalog.
If there are problems with the Customer Name mapping to the agreement see ConnectWise troubleshooting.
What you see in Sophos Central Partner
For customers that are synchronized, the page now displays synchronization status, their ConnectWise customer ID and agreement type.
We also show any synchronization errors. The error details also show solution advice.
If companies are ignored in the synchronization see ConnectWise troubleshooting.