What happens in the synchronization
When the synchronization happens, you'll see changes in Autotask and in Sophos Central Partner.
What happens in Autotask
Synchronization copies the following data from Sophos Central Partner to Autotask:
- Customer name.
- Sophos Central Partner license names
If you change the licenses that are assigned to a customer in Sophos Central Partner, you must manually make the corresponding changes to the customer’s contract in Autotask. Sophos Central Partner doesn't update Autotask for you.
You are synchronizing with contracts in Autotask. Your Sophos Central account is linked to a contract in Autotask.
What happens in Sophos Central Partner
The 24-hour synchronization does as follows:
- Updates any Autotask contracts in Sophos Central Partner if you have changed them manually in Autotask.
For customers that are synchronized, the PSA Integration page now displays synchronization status.
We also show any synchronization errors. The error details also show solution advice.
Sophos Central products
We support the following products:
| ||Sophos Central Endpoint Protection|
| ||Sophos Central Intercept X|
| ||Sophos Central Intercept X Advanced|
| ||Sophos Central Intercept X Advanced with XDR|
| ||Intercept X Advanced with XDR and MTR Standard|
| ||Intercept X Advanced with XDR and MTR Advanced|
| ||Sophos Central Mobile Control Standard|
| ||Sophos Central Mobile Control Advanced|
| ||Sophos Central Portal Encryption Add-on for Email Advanced|
| ||Sophos Central Mobile Security|
| ||Sophos Central Server Protection|
| ||Sophos Central Server Intercept X Advanced for Server|
| ||Sophos Central Intercept X Advanced for Server with XDR|
| ||Intercept X Advanced for Server with XDR and MTR Standard|
| ||Intercept X Advanced for Server with XDR and MTR Advanced|
| ||Sophos Central Device Encryption|
| ||Sophos Central Phish Threat|
| ||Sophos Wireless Performance Standard|
| ||Sophos Wireless Entry Standard|
| ||Sophos Wireless Standard|
| ||Sophos Central XDR|
| ||Sophos Email Advanced|
| ||Sophos Cloud Optix|
| ||Sophos Central Intercept X Essentials|
| ||Sophos Central Intercept X Essentials for Server|
| ||Sophos Central Firewall Advanced|
| ||Extended Support for Windows 7, Server 2008 R2 and SBS 2011|
| ||Sophos Zero Trust Network Access|
| ||Central Network Detection and Response|
| ||Central Public Cloud Integration Pack|
| ||Central Email Integration Pack|
| ||Central Identity Integration Pack|
| ||Central Network Integration Pack|
| ||Central Firewall Integration Pack|
| ||Central Data Storage – 1 yr Pack|