Skip to content

Page permalink

Always use the following permalink when referencing this page. It will remain unchanged in future help versions.

https://docs.sophos.com/central/SelfService/help/en-us/index.html?contextId=Mobile-reset-device-password

Reset device password

Restriction

This feature is not available for certain device types.

Requirement

For Android Enterprise devices with Android 8.x or later, you must turn on the password reset feature in the Sophos Mobile Control app before you can reset the password in Sophos Central Self Service Portal.

You can reset your device password in Sophos Central Self Service Portal.

  1. In Sophos Central Self Service Portal, click Mobile and then click the relevant device.
  2. Click Actions > Reset password.
  3. Confirm any information messages or follow the instructions that are displayed.

Android devices

Android devices are locked with the one-time password displayed in Sophos Central Self Service Portal. After you've unlocked the device, you must create a new password.

For Android devices where Sophos Mobile only manages a work profile, the Reset password action resets the work profile's password.

iPhones and iPads

For iPhones and iPads, the password is removed and the device is unlocked.