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Reconfigure Sophos Mobile Control

Restriction

This section only applies to iPhones and iPads.

If the Sophos Mobile Control app has been accidentally uninstalled from your managed device, you need to do the following:

  1. Reinstall the app.
  2. Reconfigure the app to connect it to the Sophos Mobile server again.

Note

This section does not apply if the Sophos Mobile device management (MDM) account on the device was also removed. In this case, you must reconfigure device management. See Reconfigure device management.

To reconfigure the Sophos Mobile Control app:

  1. In Sophos Central Self Service Portal, click Mobile and then click the relevant device.

  2. Click Actions > Reconfigure SMC app.

    A page with detailed instructions is displayed.

  3. Use the Sophos Mobile Control app to scan the displayed QR code, or enter the displayed configuration details manually.

The Sophos Mobile Control app is reconnected to the Sophos Mobile server.