The following table explains the task status shown on the Task view and Task archive pages.
Every status is associated with a color code that indicates the status category.
|Accepted||Task has been created.|
|Delayed||The task can’t run because other tasks for the same device haven’t completed yet. |
Sophos Mobile retries the task every five minutes. The task fails after five attempts, that is, after 25 minutes in total.
|Will be retried||Sophos Mobile can’t connect to a third-party server, for example a push notification or mail server. |
Sophos Mobile retries the task every three minutes. The task fails after five attempts, that is, after 15 minutes in total.
|Started||Task has been started.|
|In progress||Execution of the task is being prepared.|
|Task bundle in progress||Execution of the task bundle is being prepared.|
|Notified||The Sophos Mobile Control app was notified. |
The task fails if the app doesn’t respond within 72 hours.
|Commands sent||Sophos Mobile has sent the task to the Sophos Mobile Control app. |
The task fails if the app doesn’t acknowledge receipt of the task within 15 minutes.
|Result evaluation started||The Sophos Mobile Control app has received the task and processes it. |
The task fails if the app doesn’t report success within 15 minutes.
|Result incomplete||Result evaluation showed that not all commands’ results have been received by now.|
|Waiting for user interaction||There is a pending user action on the device. |
The task fails if the user doesn’t react within 72 hours.
|Waiting for task completion||An installation task was sent to the device, but it may take some time to complete.|
|Device is locked||Task waits for the device to become unlocked (iOS). |
The task fails if the user doesn’t unlock the device within 72 hours.
|Successful||Package has been installed or the commands have been successfully executed. |
For the initial provisioning of the Sophos Mobile Control app the task must finish with status Installed.
|Installed||The Sophos Mobile Control app has been installed successfully. The device is provisioned now.|
|Result evaluation failed||Result evaluation could not be executed.|
|Task partly failed||Not all commands of the task could be executed successfully.|
|Failed (retry queued)||Task has failed and will be retried later.|
|Task failed||Task has failed and no further retries are queued.|
|Completely failed||Task has failed, and it is not possible to retry it.|
|Not started||Task is part of a task bundle and was not processed yet.|
|Skipped||Task is skipped because it’s not supported by the device.|
|Unknown||The server has no information about the task status.|