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Migrate from device administrator to Android Enterprise

Device administrator is an obsolete management mode, only available for devices with Android 9 or earlier. We recommend that you migrate devices that use this mode to Android Enterprise.

Sophos Mobile supports Android Enterprise full device management and work profile management. Full device management is suitable for devices owned by your organization, work profile management for devices owned by the user.

For an overview of Android Enterprise, see Android Enterprise.

Requirement

The following procedures assume that you’ve already set up and configured Android Enterprise in Sophos Mobile. See Set up Android Enterprise - Overview and Configure Android Enterprise device enrollment.

Migrate to Android Enterprise full device management

To migrate a device enrolled with Sophos Mobile in device administrator mode to Android Enterprise full device management, do as follows:

  1. Reset the device to its factory settings:

    On the device’s Show device page, click Actions > Wipe.

  2. Enroll the device in Android Enterprise management mode, using one of the following methods:

Migrate to Android Enterprise work profile management

To migrate a device enrolled with Sophos Mobile in device administrator mode to Android Enterprise work profile management, do as follows:

  1. Unenroll the device from Sophos Mobile:

    On the device’s Show device page, click Actions > Unenroll.

  2. Delete the device:

    On the device’s Show device page, click Actions > Delete.

  3. Enroll the device in Android Enterprise work profile mode, using one of the following methods: