Troubleshoot EAS proxy issues
This page tells you how to fix common issues with the Sophos Mobile EAS proxy.
The EAS proxy service fails to start.
The EAS proxy service starts and then stops immediately.
The EAS proxy service stops if it encounters an unrecoverable issue during startup.
What to do
Check the logs of the EAS proxy for information about what went wrong during startup.
Your EAS proxy can’t connect to Exchange Online.
Your EAS proxy in PowerShell mode stops connecting to Exchange Online although it worked in the past.
Microsoft might have stopped supporting your version of the Exchange Online PowerShell module,
ExchangeOnlineManagement. When this happens, your EAS proxy in PowerShell mode can’t connect to Exchange Online anymore.
Currently, only versions 3.0.0 and later of the
ExchangeOnlineManagement module are supported.
What to do
Open PowerShell as an administrator and run the following commands.
Check your version of the
Get-InstalledModule ExchangeOnlineManagement | Format-List Name,Version
If the version is
2.0.5or earlier, update to the latest available version:
Update-Module -Name ExchangeOnlineManagement
You can also check the Microsoft troubleshooting information.